Business Analyst

London, England, United Kingdom · CREATDEL


Who are we?

Great question! ITG Creator is an award-winning, highly creative digital eCRM agency based in Central London. We are experts in driving revenue online, through the development and management of eCRM initiatives, across all digital & data capabilities. We manage the strategic development and revenue driving activities of online sales and services with over 3 Billion customer engagements last year across business sectors – travel, retail, pharmaceutical, healthcare, telecommunications, fashion, entertainment & education.

Technically, we’re ahead of the game as we’re in the Cloud, have the same messaging capabilities as Facebook and LinkedIn, and were affiliated in the IBM Partner program for cutting edge, industry leading UNICA campaign management, and online next best offer tools.

Where does this role fit in?

The Delivery team comprises of Programme Directors, Project Managers and Business Analysts, who are responsible for the end to end delivery of client projects and requirements across the entire SDLC, in accordance with Creator Project Management Office (PMO) and ISO 27001 standards. The team’s goal is to work closely with Client Services, Studio and Software development teams to ensure client solutions are developed and delivered at the highest level of quality, on time and budget, fully meeting or exceeding client expectations and delivering maximum attainable profit margin for the company. A mix of Prince II, V-Model, Agile Scrum and Agile Kanban methodologies are used across the delivery pipeline.

The Business Analyst will work alongside the Client Services and Project Management teams and operate as part of the Delivery team to define, organise, and manage requirements, organise testing quality for regular Production and Development Project activity using Agile methodology, including determining defining the project deployment approach through all stages of the System Development Life Cycle.

This role will also have an aspect of Quality Control, you will be involved from initial campaign or program briefing through all stages of regular production (for highly dynamic, personalised, engineered data processes leading to E-mail and SMS outbound communications personalised web offers or solutions for Europe’s largest Telecommunications and Cable TV provider.

Your core responsibilities will be:


Am I the right person for the job?

Just have a look below, if this sounds like you it’s definitely worth putting yourself forward.


So what can I expect in return?

On top of a competitive salary, you can expect:

So what are you waiting for? You’ve got down to here which means there’s a lot of things looking right, drop us your application and we’ll get back to you as soon as we can!

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